Privacy Notice

Some of Our processing requires your consent before we can process your personal data. You will be informed if consent is required and presented with a description of the processing and how your personal data is used. The processing description and request for consent are clearly presented using clear and plain language.

Your processing consent will not be subject to any conditions, so you may freely choose to accept or decline. We are obligated by law to record and save your response. Processing can only start after you give your consent.

Sometimes we need to transfer your personal data outside your country or region, and we may be obligated by law to get your consent to make these data transfers. You will be informed if consent is required and presented with a description of the data transfer, how your personal data is used, and the precautions we have taken to ensure your personal data is safe and secure. The data transfer description and request for consent are clearly presented using clear and plain language.

Your data transfer consent will not be subject to any conditions, so you may freely choose to accept or decline. We are obligated by law to record and save your response. Data transfers can only start after you give your consent.

If you consent to processing and then withdraw your consent, We will stop the processing you consented to. Withdrawing consent for processing may result in us no longer being able to provide your Servify contracted services. Withdrawing your consent is as straightforward as giving consent. Withdrawing consent cannot be backdated, so it does not affect the processing already performed during the consent period. We are obligated by law to record and save your response. Processing will stop after you withdraw your consent.

If you consent to data transfers and then withdraw your consent, We will stop the data transfers you consented to. Withdrawing consent for data transfers may result in us no longer being able to provide your Servify contracted services. Withdrawing your consent is as straightforward as giving consent. Withdrawing consent cannot be backdated, so it does not affect the data transfers already performed during the consent period. We are obligated by law to record and save your response. Data transfers will stop after you withdraw your consent.

We may request the following on a case-to-case basis your full name, address, email address, IP address, IMEI number, telephone number(s), date of birth, company details, device details, photo, parent’s name, partner’s name, proof of identity and address, bank details, bank statements, and payment account details.

We may collect transaction details related to your use of Our services, including the type of services you requested or provided, your order details, delivery information, the date and time the service was provided, the amount charged, and payment method. Payment Method may include:

Details of any bank account (including but not limited to the account holder, account name and account number) during any -transaction/s initiated by you on Our Website/s and Application/s while using Our Services

Details of any credit, debit or other card used by you for any transaction/s on Our Website/s and Application/s or while using Our Services

Depending on the Servify services that you use, request or search, and your app settings or device permissions, We may collect your precise or approximate location information as determined through data and means such as GPS, IP address and WIFI.

Servify may collect location information when Servify App or its partner applications are running in the foreground. In certain regions, Servify may also collect this information when the Servify App or its partner applications are running in the background of your device if this collection is enabled through your app settings or device permissions.

We identify and use your IP address to help diagnose problems with Our servers, if any, and to administer Our Website/s and Application/s. your IP address is also used to help identify you and to gather broad demographic information.

We collect information about how you interact with Our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services you used before interacting with Our services.

We also collect and use information regarding the duration of your stay on Our Website/s and Application/s and this is also stored in the session along with the date and time of your access.

When you use Servify’s Website/s and Application/s, Servify’s servers (which may be hosted by a third-party service provider) may collect information indirectly and automatically about your activities on the Website/s and Application/s; for instance, by way of cookies, web beacons or web analytics. This anonymous information is maintained distinctly and is not linked to the Personal Information you submit to Us and shall not be used to identify your Account.

Sometimes, We collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. Web beacons are graphic image files embedded in a web page that provides information from the user’s browser. This allows Us to monitor and ascertain the number of users using the Website/s and Application/s and selected sponsors, advertiser website and for what purposes.

Web analytics are services third parties provide in connection with a website. We may use such services to find usability problems, making Our Website/s and Application/s easier to use. These services only collect information that you have voluntarily provided. Accordingly, these services do not track your browsing habits. The information shared through these services will not identify you or your Account.

We may collect and use information about the devices you use to access Our services, including the hardware models, device IP address, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome, Safari etc.), operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

If you contact Servify about our services or your contracted products and services, some information regarding customer calls or texts, including the date and time of the call/text and the content of the communications. Servify may also use this information for customer support services (including resolving disputes between users), for safety and security purposes, and to improve Our products and services and analytics.

We also receive information on your participation in any promotion sponsored by Us and Our Partner Brands and surveys that you complete through the Application or based on Our request

Our Applications and websites offer the possibility to conclude an insurance agreement, financing, trade in, sales, and claims with Servify. If you enter an agreed service with Servify, you may be asked to provide additional information, depending on the type of service.

You may be asked to upload a video if you raise a claim for damage to your device. The video must identify you and your damaged device and will assist us in assessing your damage claim. This is the only circumstance where you will be asked to upload videos.

We use the information We collect to provide, personalise, maintain, and improve Our products and services. This includes using the information to:

1. To create and update your account
2. To verify your identity
3. To track the progress of your requests
4. Administer Our Services and diagnose technical problems
5. Perform internal operations necessary to provide Our services, including troubleshooting software bugs and operational problems, conducting data analysis, testing, and research, and monitoring and analysing usage and activity trends
6. To respond to your inquiries or fulfil your requests for information about the various services
7. If you purchase any content or avail of any service from Us through one of these Website/s and Application/s, to complete and fulfil your purchase, for example, to have your payments processed, communicate with you regarding your purchase and provide you with related customer service

We use the information collected (including recordings of customer support calls after notifying you and with your consent) to assist you when you contact Our customer support services, including to:

1. Direct your questions to the appropriate customer support person
2. Investigate and address your concerns
3. Monitor and improve Our customer support responses

We may use the information We collect for testing, research, analysis, and product development. This allows Us to improve and enhance the safety and security of Our services, develop new features and products, and facilitate insurance and finance solutions in connection with Our services.

We use the information you provide to communicate about Our Products/Services and to send you information.

1. To send you important information regarding the Website/s and Application/s, changes to Our terms, conditions, and policies and/or other administrative information.
2. To send you surveys and marketing communications that We believe may be of interest to you.
3. To personalise your experience on the Website/s and Application/s by presenting advertising, products, and offers We believe would be tailored to you.

If you are a potential candidate for employment with Servify, we may have received your personal information from our website, third parties such as recruiters or external websites. We will use the personal information we receive to contact you about a potential opportunity or in evaluating your candidacy. If you did not provide us your personal information directly, we will inform you of the source when we first contact you regarding your candidacy on request.

Our services are not directed at children. We do not knowingly collect Personal Data from children under the Child age defined in law of the land unless (a) we have obtained consent from a parent or guardian, (b) such collection is subject to a separate agreement with us or (c) the visit by a child (as defined in law of the land) is unsolicited or incidental. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us by using the information in the “HOW DO I CONTACT YOU ABOUT YOUR PRIVACY NOTICE?” section and we will take steps to delete their Personal Data from our systems.

Our services are not directed at adults under the care of a legal guardian. We do not knowingly collect Personal Data from this type of adult unless (a) we have obtained the legal guardian’s consent, (b) such collection is subject to a separate agreement with us or (c) the visit by the adult is unsolicited or incidental. If you are the legal guardian of an adult and believe the adult under your charge has provided us with Personal Data without your consent, please contact us by using the information in the “HOW DO I CONTACT YOU ABOUT YOUR PRIVACY NOTICE?” section and we will take steps to delete their Personal Data from our systems.

For research and development purposes, we may use datasets such as those that contain images, voices or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to re-identify individuals who may appear therein.

The information collected from you is used:

1. To provide it for scrutiny to any statutory, regulatory or any other governmental authority or any other agency as advised by government or any judicial body
2. To apply for an Insurance which are offered through one of these Website/s and Application/s, to complete and fulfil your request
3. To resolve disputes
4. To detect and protect Us against error, fraud, and other criminal activity
5. To enforce Our terms and conditions
6. To comply with financial services regulation including retention of financial information and transaction
7. To conduct financial and identity checks, fraud prevention checks, anti-money laundering, and credit checks
8. To enhance security of Our websites and apps

We may disclose your personal information:

1. To Our subsidiaries and affiliates, which are entities under common ownership or control of Our ultimate parent company Service Lee Technologies Private Limited.
2. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all Servify’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Servify about the users of Our Services are among the assets transferred.
3. To fulfil the purpose for which you provided it.
4. For any other purpose disclosed by us when you provided the information.

We engage service providers to perform functions and provide contractual services to us in our countries and regions. We may share your information with outside service partners, including call centres, logistic partners, repair partners, that We use for a variety of purposes, such as to send you emails and messages on behalf of other Servify members, push notifications to your mobile device on Our behalf, provide voice recognition services to process your spoken queries and questions, help us analyse the use of Our Services, and process and collect payments. Third-party hosting services providers host some of Our products, services, and databases. We may also use vendors for other projects, such as conducting surveys or organising sweepstakes. We may only share information about you with these service partners to enable them to perform their services.

We share your payment information with payment services providers to process payments; prevent, detect, and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds.

We do not share your personal data with the Insurance Companies we use.

If you applied for financing via the App or Website, your personal data and information about your device would be shared with the Finance Company that arranges your financing. The Finance Company uses this information to conclude your financing.

We will share personal data with the required governmental agencies as per employment requirements.

We may share your information when We believe in good faith that such sharing is reasonably necessary to investigate, prevent, or act regarding possible illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Privacy Notice or the Terms of Service, or to investigate and address violations of the rights of third parties and to protect the rights, property, and safety of Servify, Our employees, users, or the public. This may involve sharing your information with law enforcement, government agencies, courts, and other organisations because of legal requests such as subpoenas, court orders, or government demand to comply with the law.

To enforce or apply Our Terms of Use and other agreements, including for billing and collection purposes.

If We believe disclosure is necessary or appropriate to protect the rights, property, or safety of Servify, Our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may share your information in any other circumstances where We have your consent.

We may need to keep transaction records for one or more of the following reasons:

1. To fulfil statutory or other regulatory requirements.
2. To evidence events and agreements in case of disputes.
3. To meet Our operational needs.
4. To meet any historical purposes.

We will only retain your personal data for as long as necessary to fulfil the purposes We collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, We consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which We process your personal data, and whether We can achieve those purposes through other means, and the applicable legal requirements.

We keep basic information about Our customers (including Contact, Identity, Financial and Transaction Data) for ten years after they cease being customers for tax and other regulatory purposes.

In some circumstances, We may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We may use this information indefinitely without further notice to you.

Personal data that is collected and subsequently never used for any business purpose will be reviewed and may be destroyed at Our discretion.

Once deleted, your personal data cannot be recovered or used.

You may exercise your right to have your personal data deleted by asking Us to delete it.

your deletion request takes priority over the "Keeping and deleting your personal data" section.

If your deletion request complies with the regulations stated in your country's data privacy law, We will delete your personal data.

In addition, if your personal data is associated with an account that is still active, We will inform you of the consequences of deleting your account and ask you to confirm your deletion request.

We may need to keep transaction records for one or more of the following reasons:

1. To fulfil statutory or other regulatory requirements.
2. To evidence events and agreements in case of disputes.

Once deleted, your personal data cannot be recovered or used.

You may ask for access to a copy of your personal data and ask Servify about processing purposes, categories of personal data concerned, the recipients or categories of recipients to whom the personal data have been or will be disclosed, the period for which the personal data will be stored, or the criteria used to determine that period, if the personal data were not collected from you what was their source.

You may request Us to rectify your inaccurate personal data

You may ask us to delete your personal data

You may ask us to restrict personal data processing

You may ask us, without prejudice, not to sell your personal data to third parties (see the "Selling your personal data" section shown below)

You may ask us for an electronic copy of your personal data that you may then transfer to a third party

You may ask us about the safeguards we use when making personal data transfers outside your region or country

You may raise an objection to personal data processing

You may raise an objection to automated decision making and profiling

You may register a personal data processing complaint with Servify

You may register a personal data processing complaint with your country's Data Protection Regulator

You may raise a complaint or grievance with Servify to which we will respond within seven working days.

If you are not satisfied with Our response, you have the right to register a complaint with your country's Data Protection Regulator.

Servify has implemented appropriate technical and organizational measures designed to implement data protection principles effectively and to incorporate the necessary safeguards into processing to protect information against accidents or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal information, and against all other illegal forms of processing.

Servify has taken reasonable steps to ensure that all personal data is accurate, current, and reliable.

We will not require you to disclose your personal or security details via email or other communication. If you receive any email, phone call, SMS, or other communication requesting you to share your personal/security/financial information, please do not respond to such requests and delete such requests immediately. Please forward such requests to data.protect@servify.com to notify Us of the same before deletion of such requests.

“Phishing” attempts to steal personal and financial account details from a website user. Such “Phishers” use fake emails to lead users to counterfeit websites where they are tricked into entering their details, such as credit card numbers, passwords, PINs etc. Please abstain from providing your details on such websites and immediately report such requests to Us at data.protect@servify.com. We shall not be held responsible for any loss or damage caused by responding to such emails and sharing information with unauthorised third parties.