Micromax Protect for Micromax Dual 5

(Complimentary Accident and Liquid Damage Protection Plan for Micromax Dual 5)

  1. Accident and Liquid Damage Protection Plan (“Plan”)

    This risk underwritten accidental and liquid damage protection contract governs the support process for physical and fluid damages for Micromax Dual 5 smartphone (“Covered Equipment”) sold by Micromax Informatics Limited (“Micromax”) through its official sales channels in India & in its original packaging. This plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in unboxed condition

  2. Plan Coverage Duration
    1. Coverage begins when you (Beneficiary, who is the User of the Covered Equipment) register for the Plan and ends on completion of Twelve months from date of original purchase of the Covered Equipment (“Coverage Period”)
    2. To obtain your Plan Confirmation, complete the registration formalities as mentioned in the Micromax Care App powered by Service Lee Technologies Private Limited (“Servify”) in your Covered Equipment
    3. The terms of this Plan and the copy of the original invoice for the purchase of the Covered Equipment (if required) provided at the time of raising a claim and the Plan Confirmation are each part of your Plan
    4. The accident and liquid damage protection coverage provided by the Plan is additional to the coverage provided by the manufacturer’s hardware warranty
    5. Up to two (2) repairs under the Plan per Covered Equipment are allowed during the term of the plan. However, only one screen damage repair or replacement of the Covered Device is allowed under the Plan. The Claim Administration Fee is applicable for every instance of repair under the Plan
  3. Coverage Details
    1. Beneficiary

      The purchaser of the Covered Equipment whose name is mentioned on the original invoice is the Beneficiary. The purchaser’s spouse, children, parents and siblings or the recipient of the Covered Equipment as a gift can also be the user of the Covered Equipment subject to the fulfillment of the conditions mentioned in the terms and conditions here. If the purchaser is a company, Beneficiary shall mean any representative/employee of the company authorised to use the Covered Equipment

    2. Covered Value

      Maximum Covered Value is equivalent to the depreciated value of the Covered Equipment at the time of submitting a Claim for availing accident and liquid damage protection as eligible under this Plan. Claim limit is two (2) repair instances or one replacement for your Covered Equipment subject to the condition mentioned in Clause 2.5 above. If the repair or replacement charges are more than the Covered Value, the Beneficiary will have to bear the differential price for obtaining the repair or replacement as determined by the Authorized Service Provider (ASP). The Beneficiary has to pay a mandatory Claim Administration Fee of Rs.750/- in case of repair/replacement during any claim event

      If the Covered Equipment is replaced under this Plan, the original equipment shall not be returned to the Beneficiary and only the replacement product is your (Beneficiary) property, with coverage for the remaining period of the Plan as per the terms of the manufacturer’s limited warranty

    3. Scope of Coverage

      Provided the Covered Equipment is handed over to Servify or its authorized channels in its entirety during the Claim Process & that the beneficiary has submitted the documents as desired under the Plan and has purchased the Covered Equipment from official sales channels of Micromax in India, the following conditions would be covered:

      If the Covered Equipment:

      1. Suffers accidental physical damage and/or such damage that causes Covered Equipment to stop working on normal usage
      2. Fails to work because accidentally fluid has entered its internal circuitry, resulting into stoppage of the Covered Equipment
      3. Suffers damage due to:

        1. Acts of god perils, fire, lightening and explosion
        2. Damage during riot, strike & malicious damage
  4. Exclusions
    The Plan will not cover:

    1. Any loss or damage under mysterious circumstances including lost or stolen
    2. Loss or damage due to Intentional act or willful neglect
    3. Loss or damage arising before/after Coverage Period
    4. Loss or damage not reported to Servify within 48 hours of the loss or damage to the Covered Device
    5. Any loss or damage due to hire or loan of the Covered Equipment to a third party or if ownership is transferred
    6. Any damages occurred to the Covered Equipment prior to the registration or incomplete registration
    7. Loss arising due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack
    8. Consequential loss of any kind or description including wear & tear, manufacturing defects
    9. Loss or damage caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up
    10. Loss or damage covered by supplier, dealer or manufacturer’s limited warranty
    11. Any loss affecting to SIM card and any ancillary products even if equipment results into complete stoppage of working
    12. Damage caused by (a) a product/ accessory that is not the Covered Equipment, (b) operating the Covered Equipment outside the permitted or intended uses described by Micromax, or (c) service (including upgrades and expansions) performed by anyone who is not an Authorized Service Provider (ASP) of Micromax, or any failure/damage caused outside the Indian territory
    13. Covered Equipment with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of Micromax
    14. Covered Equipment that has been stolen
    15. Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports
    16. Defects caused by normal wear and tear or otherwise due to normal aging of the product
    17. Issues that could be resolved by upgrading software to the then current version
    18. Third-party products or their effects on or interactions with the Covered Equipment or the software
    19. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Covered Equipment
    20. Damage to, or loss of any software or data residing or recorded on the Covered Equipment
    21. Recovery and reinstallation of software programs and user data are not covered under this Plan
    22. Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
    23. More than one repair for screen damage or replacement under the Plan during the term
    24. More than two repairs for accidental or liquid damage but excluding screen damage repair which is allowed only once during the term of the Plan
  5. Special Exclusions
    Servify and Micromax shall not be liable in respect of loss or damage to Covered Equipment relating to or caused due to the following:

    1. Loss or damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Covered Equipment
    2. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage and which is not covered within the manufacturer’s warranty
    3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
    4. Loss due to the Covered Equipment which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
    5. Loss due to deterioration or wearing away or wearing out of any part of the Covered Equipment that is caused due to or naturally resulting from its normal use or exposure
    6. Servify and Micromax shall not be liable for any loss or damage claim if:
    7. The user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Covered Equipment and/or
    8. If the mandatory registration of the Covered Equipment is not completed in the Micromax Care App on the same Covered Equipment
    9. Due to the inability of the Beneficiary to submit any of the claim processing and claim payment documents required by Servify or the risk underwriter for processing the eligible claim
    10. The Plan shall also not cover a damage or loss for compensation towards damage, if the said claim has already been availed once

    In any action, suit or other proceeding where the risk underwriter or Servify alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, damage or liability is not covered by this Plan, the burden of proving that such loss, destruction, damage or liability is covered shall be upon the Beneficiary

  6. Plan Registration Process
    You are mandatorily required to register in the Micromax Care App and complete registration formalities as mentioned in the App. You may get an automated communication of confirmation of your registration on completing the registration formalities. Servify or Micromax may deny any coverage or support (i) if the registration is not done as per the above requirements; (ii) if any damage has occurred to the Covered Equipment prior to completing the mandatory registration

  7. Claim Process
    In the event of damage to the Covered Equipment, you (Beneficiary) are required to:

    1. Immediately (Not later than 48 Hours from the time of the damage) inform Servify through the Micromax Care App or Servify Consumer Web Portal (https://me.servify.in) using your login credentials or write to Servify at support@servify.in detailing how the damage occurred, place of damage, date & time of damage, and any documentary evidence of the damage as required by Servify
    2. Submit and upload all claim related documents as mentioned in the Micromax Care App including but limited to:

      1. Submit documentary evidence of your purchase of the Covered Equipment (copy of the original invoice) if required
      2. Submit Proof of identity of you as the Beneficiary (copy of Govt. issues ID Proof such as Pan Card, Passport, Driving License) if required
      3. Any other document(s) required by Servify
    3. Do note that the Complimentary Micromax Protect Plan is available only if the Beneficiary has registered in the Micromax Care App on the Covered Equipment
    4. Pay the Claim Administration Fee of Rs.750 after the in-principle approval of the claim is raised. You may pay the Claim Administration Fee through the channels specified by Servify during the Claim Fulfillment Process
    5. Pay any other additional charges for repairs not covered under the Plan and communicated to you by Servify. You may pay the additional repair fees through the channels specified by Servify during the Claim Fulfillment Process
    6. Please note, you will not handover the Covered Equipment for repairs at any service center, including at any Micromax Authorised Service Center until confirmed by Servify. It is expressly stated that Servify or Micromax will not be held responsible for fulfilling any such claims where the Covered Equipment is handed over to a service center by you before the approval from Servify; any liabilities arising out of such claim before the in-principle approval of the claim from Servify will be solely handled by you at your own expense
  8. Claim Fulfillment Process
    1. Servify or Micromax provides services through Pick/Drop Support (“PUDO”) Service for the Covered Equipment, for serviceable locations, for the rest you may visit the nearest Servify Authorized Service Centre. You are required to wait until Servify confirms in writing via an email or through a voice call on your registered number or provides an update on the Micromax Care App or on its Consumer Web Portal about the status of the claim and the next steps expected. Service may be performed at the Servify Central Service Hub or any other designated Authorized Service Centre location after verification of the entitlement and validity of the Plan. Once the service (either repair or replacement) is complete, you will promptly be notified via the Micromax Care App & Servify Consumer Web Portal. The repaired device will be delivered to the address of initial pickup after completion of repair or replacement. In case, the PUDO service is not available, You will have to send the dispatch on “To Pay” basis to Servify’s central service hub, details of which will be communicated to you accordingly by Servify
    2. Servify or Micromax reserves the right to change the method by which they may provide repair service to you, and your Covered Equipment’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in
  9. Your Responsibilities
    To receive service or support under the Plan, you agree to comply with the following:

    1. Provide a copy of your Covered Equipment’s original proof of purchase, if requested again
    2. Provide information about the reasons and causes of the damage to the Covered Equipment
    3. Provide identity proof if requested to verify Beneficiary of the Plan
    4. Respond to requests for information, including but not limited to the Covered Equipment serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the damage and steps taken to avoid the damage
    5. Follow instructions Servify gives you, including but not limited to refraining from sending Covered Equipment that is not subject to damage protection as per the Plan and packing the Covered Equipment in accordance with shipping instructions
    6. Make sure to backup software and data residing on the Covered Equipment. DURING THE FULFILLMENT OF DAMAGE PROTECTION SERVICE SERVIFY OR THE AUTHORIZED SERVICE CENTRE MAY DELETE THE CONTENTS OF THE COVERED EQUIPMENT AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or Authorized Service Provider (ASP) will return your Covered Equipment after the service event. Servify or the ASPs may install latest software updates as part of hardware service that will prevent the Covered Equipment from reverting to an earlier version of the Operating System. Third party applications installed on the Covered Equipment may not be compatible or work with the Covered Equipment as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords
    7. You will update all the new versions available for the Micromax Care App or Servify App from time to time and not delete the Micromax Care App from the Covered Equipment, failing which the Coverage may stand invalid and you might be asked to download the Micromax Care App or other applications as mandated by Servify again, and the condition of the Covered Equipment may be determined at your costs before enabling your entitlement towards the balance coverage of the Covered Equipment
    8. Fill and submit the online Claim Forms as required for submitting a valid Claim
    9. Pay the Claim Administration Fee and any other applicable additional charges for repairs not covered under the Plan as and when required by Servify during the Claim Fulfillment Process and through the channels specified by Servify
  10. Depreciation Matrix
    The depreciation matrix applicable for this Plan is mentioned below

    Age of Covered EquipmentCovered Value
    Upto 90 days from the date of purchase of the Covered Equipment75% of the Invoice Value
    Between 91 days to 180 days from date of purchase of the Covered Equipment50% of the Invoice Value
    More than 180 days and up to 365 days from date of purchase of the Covered Equipment25% of the Invoice Value
  11. Cancellation And Refund
    1. There is no cancelation available under this Plan as it is a complimentary Plan. As a result, there is no refund applicable under this Plan either
    2. Servify may cancel this Plan if service parts for the Covered Equipment become unavailable, upon thirty (30) days’ prior written notice or through a notification within the Micromax Care App. However, the Beneficiary will not be entitled to any refund upon such cancellation. In such a scenario, the coverage of this Plan for future date stands cancelled and you may be offered alternate options that are commercially reasonable, completely at the discretion of Servify
  12. Transfer of Plan

    The transfer of ownership of the Plan for the Covered Equipment from the Beneficiary to another party is not allowed and shall render the Plan & its Coverage null and void

  13. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROMAX, SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF MICROMAX, SERVIFY AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE DEPRECIATED VALUE OF THE COVERED EQUIPMENT. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE

  14. General Terms
    1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
    2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
    3. You may be required to perform preventative maintenance on the Covered Equipment to receive service under the Plan, and update the Micromax Care App from time to time whenever there is a new version is available on the Google Play Store or as advised by Servify through App Notifications or electronic mail or SMS
    4. This Plan is offered and valid only if you are making a claim in India
    5. This Plan may not be available in all states, and is not available where prohibited by law
    6. In carrying out its obligations Servify or Micromax may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them
    7. You agree that any information or data disclosed to Servify under this Plan is not confidential or proprietary to you. Furthermore, you agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with the Customer Privacy Policy of Servify, details of which are available on its website under https://servify.activ.space/privacy/
    8. Servify and Micromax have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify or Micromax regarding the processing of data, and Servify and Micromax will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Micromax or Service at the support mediums provided such as support@servify.in or the call center number of Micromax
    9. The terms of the Plan, including the original sales receipt of the Covered Equipment and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
    10. Servify or Micromax is not obligated to renew this Plan. If either Servify or Micromax does offer a renewal, they will determine the price and terms
    11. There is no informal dispute settlement process available under this Plan
    12. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
    13. These terms and conditions shall be governed by and construed under the laws of India
    14. These terms and conditions do not affect your statutory rights as a consumer
  15. Support Contact Details:
    1. Micromax Customer Service Number: 1860 500 8286
    2. Micromax Customer Service Email ID: info@micromaxinfo.com
    3. Servify Customer Service Number: 1 800 123 333 888
    4. Servify Customer Service Email ID: support@servify.in