Servify Protect 12 Months for WUR (iPhone)
Accidental Physical and Accidental Liquid Damage Protection (“Plan”)
The Plan
This Accidental Damage Protection Plan governs the support process for accidental physical and fluid damages for Whole Unit Replacement (WUR) smartphones (“Registered Device”) replaced by Apple Authorised Service center in India. This Plan is not valid for any products that are either refurbished or purchased from Apple Authorised Service by a customer post a return from the first customer, even in an unboxed condition.
Plan Term
Benefits under the Plan begins when you (“Customer”, who is the User of the Registered Device) purchases the Plan and ends on completion of Twelve months from date of original purchase of the plan (“Plan Term”)
Plan Eligibility
Plan Details
Service Request Process
In the event of damage to the Registered Device, you (Customer) are required to:
5.1:-Immediately (Not later than 48 Hours from the time of the damage) inform Servify through the app or Servify Consumer Web Portal (https://me.servify.tech/) or Call Center Number (1 800 123 333 888) or email to claims@servify.tech
5.2:-Submit all request related documents including but not limited to the purchase invoice of the Registered Device and Photo ID Proof of the Customer and any other document as mentioned in the Servify Consumer Web Portal.
5.3:-Do note that the Accident Damage & Liquid Damage Protection Plan is available only if the Device has purchased the plan within 2 Days of Device purchase
5.4:-Please note, you will not hand over the Registered Device for repairs at any service center, including at any Apple Authorized Service Provider (AASP) until confirmed by Servify. It is expressly stated that Servify will not be held responsible for fulfilling any such requests where the Registered Device is handed over to a service center by you before the approval from Servify; any liabilities arising out of such requests before the in-principle approval of the Damage Repair Service Request from Servify will be solely handled by you (Customer) at your (Customer’s) own expense
Service Fulfilment Process
6.1:-SServify provides services through Pick / Drop Support (“PUDO”) Service for the Registered Device, for serviceable locations, for the rest you may visit the nearest Servify and Apple Authorized Service Provider as indicated in the Servify Consumer Web Portal once the approval is provided. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the App or on its Consumer Web Portal about the status of the and the next steps expected. Service will be performed at the Apple Authorized Service Provider after verification of the entitlement and validity of the Plan. Once you are notified & that the service (either repair or replacement) is complete, you will promptly be notified via the app & Servify Consumer Web Portal. The repaired or replacement Device will be delivered to the address of initial pickup after completion of repair if PUDO service is availed.
6.2:-Servify or Apple reserves the right to change the method by which they may provide repair service to you, and your Registered Device’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in.
Your Responsibilities
To receive service or support under the Plan, you agree to comply with the following:
7.1:-Provide a copy of your Registered Device’s original proof of purchase at the time of raising a request
7.2:-Provide information about the reasons and causes of the damage to the Registered Device
7.3:-Provide identity proof if requested by Servify (at the time of raising a ‘Damage Repair Request’) to verify the User of the Device, on which Plan is activated
7.4:-Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripherals Devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the damage and steps taken to avoid the damage
7.5:-Follow instructions Servify gives you, including but not limited to refraining from sending Registered Device that is not subject to damage protection as per the Plan and packing the Registered Device in accordance with shipping instructions as per the Plan
7.6:-Make sure to backup software and data residing on the Registered Device. DURING THE FULFILLMENT OF DAMAGE REPAIR SERVICE, SERVIFY OR THE AASP MAY DELETE THE CONTENTS OF THE REGISTERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or AASP may return your Registered Device after the service event subject to applicable updates. Servify or the AASP may install latest software updates as part of hardware service that will prevent the Registered Device from reverting to an earlier version of the Operating System. Third party applications installed on the Registered Device may not be compatible or work with the Registered Device as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords
Depreciation Matrix
The standard depreciation matrix applicable for Registered device under this Plan is as below:
Age of the Registered Device Depreciation Applicable Up to 30 days from the date of purchase of the Registered Device 0% of the Invoice Value Between 31 days to 90 days from date of purchase of the Registered Device 10% of the Invoice Value Between 91 days to 180 days from date of purchase of the Registered Device 20% of the Invoice Value Between 181 days to 365 days from date of purchase of the Registered Device 30% of the Invoice Value Between 550 days – 733 days from the date of purchase of the Registered Device 50% of the Invoice Value Limitation Of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SERVIFY AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE CURRENT MARKET VALUE OF THE REGISTERED DEVICE. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE REGISTERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE REGISTERED DEVICE OR SUPPLY OF THE SERVICE
Transfer Of Plan
10.1:-The transfer of ownership of the Plan for the Registered Device from the Device to another party will render the Plan & its benefits null and void
10.2:-If the Registered Device is replaced under Manufacturer’s Warranty during the Plan Term, then the replacement Device will be termed as Registered Device, with the applicable Plan benefits for the remaining period of the Plan Term.
General Terms
11.1:-Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
11.2:-Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
11.3:-You may be required to perform preventative maintenance on the Registered Device to receive service under the Plan, and update the Servify App from time to time whenever there is a new version is available on the App Store or as advised on servify.in
11.4:-This Plan is offered and valid only if you are making a purchase in India and using in India
11.5:-This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law
11.6:-In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them
11.7:-Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such as support@servify.tech
11.8:-The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
11.9:-Servify is not obligated to renew this Plan.
11.10:-There is no informal dispute settlement process available under this Plan
11.11:-In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
11.12:-These terms and conditions shall be governed by and construed under the laws of India
11.13:-These terms and conditions do not affect your statutory rights as a consumer
Support Contact Details:
12.1:-Servify Customer Service Number: 1800 123 333 888 (Toll Free), All days, 9am to 9pm
12.2:-Servify Customer Service Email ID: support@servify.tech
3.1:-This Plan can be purchased only within 2 calendar days of the original purchase of the Whole Unit Replacement (WUR) Device, and subject to the Device being in its perfect working condition
3.2:-The terms of this Plan, the original sales receipt for your Plan, the original sales receipt of your Device, the proof of your identity provided at the time of raising a Damage Repair Service Request, the indemnification you provide about the working condition of the Registered Device before the purchase of the Plan and the Plan Confirmation are each part of your Plan
3.3:-The benefits under the accidental damage protection Plan is additional to the benefits provided by the manufacturer under Manufacturer’s Warranty
4.1 “Registered” Device
The device that has been successfully registered under the Plan within 365 calendar days from the original purchase of the Device is termed as “Registered Device”.4.2 Customer
The purchaser of the Registered Device whose name is mentioned on the original invoice is the Customer. The purchaser’s spouse, children, parents and siblings or the recipient of the Registered Device as a gift can also be the user subject to the fulfilment of the conditions mentioned in the terms and conditions here. If the purchaser is a company, Customer shall mean any representative/employee of the company authorised to use the Registered Device.4.3 Benefits Value
Maximum Benefits Value is equivalent to the depreciated value (as described in point 9 below) of the Registered Device at the time of submitting a Damage Repair Request for availing accidental damage protection as eligible under this Plan. Limit is one (1) repair instance of your Registered Device, subject to the maximum eligible Benefits Value at the time of submitting a request. If the repair charges are more than the Benefits Value, the Customer will have the option to bear the differential price for obtaining the repair as determined by the Apple Authorized Service Provider (“AASP”). There is a Processing Fee of Rs. 1000 charged during a repair event under the Plan.4.4 Beyond Economic Repairs (BER)
If the repair cost of the Registered Device is more than the Benefits Value of the Registered Device, then the repair request will be determined as Beyond Economic Repairs (BER). In case of BER, the applicable depreciated amount less Processing Fees of Rs. 1000 will be returned to the customer in the form of a voucher which can be reimbursed at any Apple store, as settlement subject to customer returning the original device along with its original accessories to Servify. In case the accessories along with the original box are not received by Servify, there will be a deduction of Rs 2000/- from the final settlement amount (excluding Rs 1000 of the Processing Fee)4.5 Scope of Service under the Plan
Provided the Registered Device is handed over to Servify or its authorized channels in its entirety during the Damage Repair Request Process & that you have submitted the documents as desired under the Plan the following conditions would be considered under the Plan.4.5.1Inclusions
- 4.5.1.1:-Suffers accidental physical damage and / or such damage that impairs the normal usage of the Registered Device
4.5.1.2:-Fails to work because accidentally fluid has entered its internal circuitry, touch panel, sub-board or battery, resulting into stoppage of the Registered Device
4.5.2Exclusions
4.5.2.1:- If the Plan has been purchased more than 2 days from the purchase of the Registered Device
4.5.2.2:- Any damage to the Registered Device:
- 4.5.2.2.1:-due to Intentional act or willful neglect
4.5.2.2.2:-arising before or after Plan Term
4.5.2.2.3:-under mysterious circumstances including lost or stolen
4.5.2.2.4:-Loss or damage not reported to Servify within 48 hours of the loss or damage to the Registered Device due to hire or loan of the Registered Device to a third party or if ownership is transferred
4.5.2.3:-due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
4.5.2.4:-Damage caused by:
- 4.5.2.4.1:-a product/accessory that is not the Registered Device
4.5.2.4.2:-operating the Registered Device outside the permitted or intended uses described by manufacturer service (including upgrades and expansions) performed by anyone who is not an Apple Authorized Service Provider (“AASP”) or any failure/damage caused outside the Indian territory
4.5.2.5:-Third-party products or their effects on or interactions with the Registered Device or the software
4.5.2.5:-Consequential loss of any kind or description including wear & tear, manufacturing defects
4.5.2.5:-Cosmetic damage to the Registered Device including but not limited to scratches, dents and broken plastic on ports
4.5.2.5:-Loss or damage covered by supplier, dealer or Manufacturer’s Warranty
4.5.2.5:-Any loss affecting to SIM card and any ancillary products even if Registered Device results into complete stoppage of working
4.5.2.5:-Registered Device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the original manufacturer of the device.
4.5.2.5:-Defects caused by normal wear and tear or otherwise due to normal aging of the product
4.5.2.5:-Issues that could be resolved by upgrading software to the then current version
4.5.2.5:-Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Registered Device
4.5.2.5:-Damage to, or loss of any software or data residing or recorded on the Registered Device
4.5.2.5:-Recovery and reinstallation of software programs and user data
4.5.2.5:-Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
4.5.3 Special Exclusions
Servify shall not be liable in respect of loss or damage to Registered Device relating to or caused due to the following:4.5.3.1:-Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage, and which is not covered within the Manufacturer’s Warranty
4.5.3.2:-Penalties for delay or detention or in connection with guarantees of performance or efficiency
4.5.3.3:-Loss due to the Registered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
4.5.3.4:-Loss due to deterioration or wearing away or wearing out of any part of the Registered Device that is caused due to or naturally resulting from its normal use or exposure
4.5.3.5:-Servify shall not be liable if:
- 4.5.3.5.1:-The user is found to be involved in anyway in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or 4.5.3.5.2:-The Plan is purchased for the Registered Device after 2 calendar days from the date of purchase of the Registered Device 4.5.3.5.3:-Due to the inability of the Customer to submit either of the processing documents or supporting documents required for processing the request 4.5.3.5.4:-In any action, suit or other proceeding where the Servify or underwriting partner(s) alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction or damage is not included under this Plan, the burden of proving that such loss, destruction or damage is included, shall be upon the Customer