About Trinng Protect Plan
- What is covered under Trinng Protect Plan?
Damage to the device due to any of the following:- Accidental Physical Damage
- Accidental Liquid Damage
- Additional Plan Benefits
- Protection against accidental physical and liquid damage for one year from the date of activation of the Plan.
- Free doorstep pick-up and drop service for repair requests
- Completely paperless claims process and cashless repair process
- No need to visit Service Centres, all repairs are done at Brand Authorized Service Centres
- Completely transparent process with real time updates on service through App and Web
- What is not covered under Trinng Protect Plan?
- Damage due to negligence, gross misconduct or normal wear & tear
- Cosmetic damages (dent on outer body damage, stripping of color, etc)
- Software issues, malware, damages to accessories
- Any damage occurring within 15 (Fifteen) days of Plan activation
- Theft or Loss of the device
- Any damage covered under the manufacturer’s warranty
- For the complete list of exclusions under the plan, kindly read the terms and conditions of the Plan highlighted below
- How much do I pay?
- If the damage repair is covered under the plan (subject to fulfillment of all mandatory conditions), the customer will have to pay a mandatory deductible/excess for approved claim as mentioned below.
Device Invoice Value Deductible 5,000-15,000 300 15,001-25,000 500 25,001-35,000 750 35,001-40,000 750 40,001-50,000 750 50,001-60,000 1000 60,001 & Above 2000 - Any other charges not covered under the plan. The charges would be notified to customer before initiating repairs.
- If the damage repair is covered under the plan (subject to fulfillment of all mandatory conditions), the customer will have to pay a mandatory deductible/excess for approved claim as mentioned below.
- How much time will it take?
The complete process takes about 7-12 days from the time you submit all required information, to when you receive your repaired device, and subject to parts availability.